The Water Billing Department is located in City Hall 114 W. Higgins, Humble, TX 77338
Shannon Perez, Billing Clerk
Cassandra Thorn, Billing Clerk
Phone: 281-964-6040
utilities@humbletx.gov
To register on the new portal for the first time, please have your 10-digit account number (enter only the first ten digits, without any dashes) and your new customer number. You will need to call the Utility Billing Department to receive your customer number this month.
Important Notice for Utility Billing Customers
Senior Discount Verification Required
To ensure our records remain accurate, the City will begin an annual verification process for all customers receiving the Senior Utility Discount.
The senior citizen whose name appears on the utility account must visit City Hall on or before October 31 to verify eligibility. Please bring a valid photo ID.
Customers who do not complete the verification by the deadline will be returned to the standard billing rate, and the senior discount will be removed.
We appreciate your cooperation in helping us maintain accurate customer records.
General Utility Billing Update – Effective October 1
The monthly due date will remain on the 15th, and penalties will continue to apply on the 16th.
What is changing:
Service disconnections for past-due accounts will now occur on the 1st of each month.
Example: If your payment due on October 15 is not received, your service will be disconnected on November 1.
Previously, disconnections occurred approximately 33–37 days after the due date. Under the new schedule, disconnections will occur when an account is 15 days past due.
Fees associated with disconnection and reconnection:
- $35 Disconnection Fee: A $35 disconnection fee will be applied when the account is processed for disconnection.
- $25 Reconnection Fee: A $25 reconnection fee, in addition to the $35 disconnection fee and all past-due charges, must be paid before water service can be restored.
- $75 After-Hours Reconnection Fee: If reconnection is requested after normal business hours, a $75 after-hours reconnection fee will apply.
We encourage all customers to plan accordingly and make payments by the due date to avoid service interruptions.
Phone Payments 833-411-8063
Online Payments You may pay by credit/debit card online or at our office. A transaction fee of 3.75% (minimum $2.50) applies to all card payments. You can also set up monthly automatic card payments through the online portal for added convenience.
To register on the new portal for the first time, please have your 10-digit account number (enter only the first ten digits, without any dashes) and your customer number.
In-Person Payments We accept check, cash, money order, and credit/debit cards at our office. Card payments are subject to the same processing fee noted above.
Drop Box: Checks and money orders may be placed in the drop box at any time—day or night.
Mail-In Payments: Checks and money orders may be mailed to our office.
ACH Bank Drafts: Prefer to pay directly from your bank account? You can enroll in automatic ACH drafts, processed on the 15th of each month. To enroll:
- Complete the ACH authorization form
- Bring the form along with a valid photo ID and a voided check
- There is no processing fee for ACH setup
Please note:
- NSF (non-sufficient funds) transactions will incur a $25 fee
- All credit card chargebacks will incur a $35 fee